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Having trouble accessing the movie?

We apologize for any difficulty you are experiencing in accessing the movie. We are working on it! The majority of people working through the steps below find that this solves the problem.

Try these steps:

  1. Sign out of your ThriveOn account, if you are currently signed in:
    1. Click on My Profile in the top-right corner of the page
    2. Click on Log Out in the top-right corner of the page
  2. Reload the page, bypassing your browser’s cache:
    • In most Windows browsers:
      Hold down CTRL and press F5
    • In macOS Safari:
      Hold down SHIFT and click the Reload button in the toolbar
    • In macOS Chrome and Firefox:
      Hold down both COMMAND+SHIFT and press R
  3. Sign in to your ThriveOn account once again:
    1. Click on SIGN IN in the top-right corner of the page and sign into your account
    2. Click on My Profile in the top-right corner of the page
    3. Look for THRIVE II in your library

If you are still having issues, please Report an Issue so we can gather the details to best assist you promptly.

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