How we manage cookies on our Website
With all the invasion of privacy and misused tracking that is going on, the issue of cookies is a sensitive and complex one. Our intention is to be as transparent as possible about our use of, and reasoning for, the cookies on our Website.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognize your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyze how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information — for example, if you click on “remember me” when signing in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies do we use?
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).
Generally, our cookies perform three different functions:
Some cookies are essential for the operation of our Website. For example, some cookies allow us to identify members and ensure they can access their Solutions Groups. If a member opts to disable these cookies, the user may not be able to access their groups within the Solutions Hub.
We utilize other cookies to analyze how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight pages or site services that we think will be of interest to you based on your use of the website.
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access our Website.
We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
You can find more information about the individual first-party cookies we use and the purposes for which we use them in the cookie settings link above.
We also use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we enable third parties to serve cookies to help to identify fraudulent or non-human traffic on our Website. We also use Google Analytics to help us monitor our Website traffic. We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
Can a website user block cookies?
As we’ve explained above, cookies help you to get the most out of our Website. If you do wish to disable our cookies then please follow the instructions in our How to Manage Cookies section. Please remember that if you choose to disable cookies, you may find that certain sections of our Website will not work properly.
Do we track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether, and how many times, our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them, and to check that content is being used in accordance with our terms and conditions. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
Other tracking technologies
How to enable and disable cookies using your browser
Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. You may be able to manage other tracking technologies in the same way that you manage cookies using your browser’s preferences.
The links below are provided to help you find the settings for some common browsers.
For all other browsers, please look for a “help” function in your browser or contact the browser provider.
On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
Please note that even if you opt out using the mechanisms above, you may still see advertisements when using our Website.